Vacancies

Role

Executive Support and Correspondence Manager

Reports to

Head of Comms and Engagement

Team

Communications and Engagement

Grade

A5

Location

Hertfordshire Constabulary HQ, Welwyn Garden City

Grade

A5 (£38,754 - £48,894)

Contract

Fixed Term contract until 31st May 2028

Working requirements

3 days in the office, subject to business needs

Team

Comms and Engagement

Reports to

Head of Comms and Engagement

About the Role

Are you passionate about making a difference in your community and helping deliver effective public services?

Do you thrive in a fast-paced environment where no two days are the same? We’re looking for an organised, proactive and highly professional individual to join the Office of the Police and Crime Commissioner as Executive Support and Correspondence Manager.

Working at the heart of local policing and community safety, you’ll play a key role in supporting the Police and Crime Commissioner, managing public correspondence and helping ensure the voices of Hertfordshire residents are heard. While also managing complex diaries and proving support to the Commissioner as he imparts his day-to day duties.

This is an exciting opportunity to contribute to work that has a real impact on communities across the county.

Key Responsibilities

This is a unique opportunity to work at the heart of policing, crime prevention and public service in Hertfordshire working closely with the Police and Crime Commissioner for Hertfordshire.

As Executive Support and Correspondence Manager, you will provide high-level support to the Police and Crime Commissioner (PCC), helping to ensure the smooth and effective operation of a busy public office. You will play a key role in managing the PCC's correspondence, diary commitments and stakeholder engagement, helping residents, partners and community groups access the support and information they need.

You will be responsible for overseeing the handling of enquiries from members of the public, elected representatives and partner organisations, ensuring correspondence is managed professionally, accurately and within agreed timescales. You will also coordinate briefings, meetings and events, supporting the PCC's work across a wide range of community safety and criminal justice issues.

The successful candidate will be highly organised and pride themselves on being one step ahead, identify challenges early and ensuring things run smoothly behind the scenes. You will be confident working in a fast-paced environment where priorities can change quickly. You will have excellent written and verbal communication skills, strong attention to detail and the ability to build positive relationships with a wide range of stakeholders.

At the heart of the role is supporting the Police and Crime Commissioner to make the best use of his time and deliver for Hertfordshire residents. From managing a busy and often competing diary, to coordinating meetings, preparing briefings, handling correspondence and supporting stakeholder engagement, you will be trusted to keep things running smoothly and ensure the Commissioner is always prepared, informed and well-supported.

This is an exciting opportunity for someone who enjoys working at the centre of decision-making and wants to make a tangible difference to the lives of residents across Hertfordshire.

About You

We’re looking for someone with:

• Experience in compiling complex reports using a range of information sources 
• Ability to work with accuracy and attention to detail 
• Ability to work in an environment with complex sensitive relationships 
• Excellent communication, including written, verbal and interpersonal 
• Previous line management experience 
• Excellent I.T skills including Microsoft Office, Word, Excel and PowerPoint 
• Diary management experience at senior level 

Purpose of the role

To provide a tasking and co-ordination approach to ensure the Commissioner’s time is effectively managed to enable him to deliver his statutory responsibilities and the delivery of his Police and Crime Plan.  To lead on and manage the Commissioner’s correspondence and administrative processes within the office. 

Main Duties and Key Accountabilities of the jobholder

• To evaluate and prioritise all requests for engagement with the Commissioner against the plan and current policy issues. Exercise judgement and political awareness in establishing appropriate contacts. Time and diary management and forward planning skills in determining priorities in accordance with the changing long-term requirements of the Commissioner and Senior team.Provide administrative support to the PCC, including but not limited to:
  • Ensure the diary is managed in an effective and professional manner adhering to the diary rules and ensuring colleagues do so also
  • ensure adequate time is protected in the diary for preparation, 121 colleague and administration time
  • Oversee the sign-off process to ensure timely sign-off by the PCC
  • Manage the internal post that the Commissioner receives
  • Manage the PCCs transparency requirements to ensure they are actioned and published within the correct timescale
  • attending the office when required.
• Tasking to ensure adequate briefing and logistic arrangements. Create briefing documents, reports and draft correspondence in an efficient, accurate and confidential manner to meet the requirements of Commissioner and the senior management team. Ensure the Commissioner is fully briefed prior to all events and meetingsEstablish and maintain excellent working relationships and effective communications both internally and with a range of external organisations to a successful outcome in order the Commissioner and senior team are effectively represented and influential in the County.
• Direct and control the management and supervision of staff to ensure co-ordination and consistency of support to the PCC.
• Manage the Commissioner’s inbox working with the support of the Commissioner and the Head of Comms and Engagement to answer correspondence including emails, Herts Connected and social media platforms, in a timely and accurate manner.

Role requirements

Entry requirements

• Experience in compiling complex reports using a range of information sources 
• Ability to work with accuracy and attention to detail 
• Ability to work in an environment with complex sensitive relationships 
• Excellent communication, including written, verbal and interpersonal 
• Previous line management experience 
• Excellent I.T skills including Microsoft Office, Word, Excel and PowerPoint 
• Diary management experience at senior level 

General requirements

• The post holder will be subject to police vetting.
• The post holder must hold a UK driving licence, have use of a vehicle for business purposes and be able to attend meetings across the county and to neighbouring forces.
• The post holder will be required to work flexibly with non-standard office hours occasionally.
• The post holder will be required to undertake training as and when required.
• The post holder will be expected to comply with Health and Safety requirements.

Obligatory requirements

• Before commencement of this appointment, this role is subject to medical assessment. For some roles health screening or surveillance may be required on a regular basis, as identified by line manager risk assessments.
• There is a requirement for the role holder to meet the probationary objectives set.

Required competencies

Leadership

I lead through the provision of advice and support and actively encourage and support learning within my team and colleagues.  I give clear directions and have explicit expectations, helping others to understand how their work operates in the wider context.  I motivate and inspire others to achieve their best. I identify barriers that inhibit performance and take steps to resolve these, thereby enabling others to perform.  I keep track of changes in the external environment, anticipating both the short and long-term implications for the organisation.  I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions.  I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those we serve.  I understand the local partnership context, in order to use a range of tailored steps to build support. I try to anticipate partners’ needs and take action to address them. I do not make assumptions; I check partners are getting what they need from us. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Integrity

I take my commitments seriously; I am honest about my accomplishments and capabilities. I am proactive when I do not understand my responsibilities and I am accountable for their results.  I communicate honestly and openly even when there are difficult conversations to be had. I challenge colleagues whose behaviour, attitude and language falls below the organisation’s expectations.  I am open and responsive to challenge about my actions and words.  I recognise the accomplishments of others and respect their boundaries.  I use resources effectively and efficiently and not for personal benefit. 

Inclusivity

I actively seek and consider the perspectives of people from a wide range of backgrounds before taking action.  I respect, seek to understand and value individual differences. I adapt my style and approach according to the needs of others using my behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge.  I encourage reflective practice among others and take time to support others to understand reactions and behaviours. I take responsibility for helping to ensure the emotional wellbeing of team members. I take responsibility to deal with any inappropriate behaviours. 

Resourcefulness

I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am persistent when trying to overcome a challenge, focusing on a situation until I find a resolution.  I identify opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population.  I am flexible in my approach, changing plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks.  I share my explorations and understanding of the wider internal and external environment with others and collaborate to improve work processes or service.  I am adaptable and can accept and respond to changes quickly. 

Impact

I actively promote the shared mission, vision, and values, and use those principles to guide actions.  I focus on results and desired outcomes and how best to achieve them.  I recognise my role is about effecting positive change for the communities we serve. I communicate effectively to influence others to engage and commit to furthering the organization’s objectives with emphasis on delivery and value for money. I focus on set goals to anticipate, identify, and effectively deal with problems and risks.  I plan for eventualities to deal with unexpected challenges.  I seek to understand what works, what does not and why. I use my initiative to explore creative solutions to problems that will result in a positive, effective, and worthwhile outcome. 

General responsibilities

• To work in accordance with data protection policies and adhere to Freedom of Information policies where appropriate.

To undertake such other duties as may be reasonably expected.

How to apply

All candidates must complete an application form.

Please apply for this post by sending in your Curriculum Vitae (CV) and a covering letter explaining why you want to apply for the role and why your experience is relevant (up to 700 words) - all candidates must also complete an application form.  Please ensure you read the job description and send a copy of your CV and Covering letter to Sandra Coughlan, Head of Governance and Scrutiny via email.

Application deadline

The deadline for applications is Sunday 28 June 2026.

Or post to: 

Sandra Coughlan
Head of Governance and Scrutiny
Office of the Police and Crime Commissioner for Hertfordshire
Rosanne House
Bridge Road
Welwyn Garden City
AL8 6UB

Application form

• Application form (DOC, 67 KB)

The OPCC runs a wide range of volunteering opportunities including the Stop & Search and Use of Force Scrutiny Panels, Independent Dog Welfare Scheme, Independent Custody Visiting and Community Drivesafe.

We are currently recruiting for our Stop and Search and Use of Force Scrutiny Panels and our Independent Custody Visiting scheme. If you are interested in any of these roles, please complete and return the relevant form.

Scrutiny Panels
Expression of Interest Form

Independent Custody Visiting
Application Form

Further information on these roles and details on joining Hertfordshire Constabulary Specials and the Employer Supported Policing scheme may be found at the link below.

Getting Involved

Role: Governance, Compliance and Scrutiny Lead

Team: Governance and Scrutiny

Reports to: Head of Governance and Scrutiny

Pay: Grade A5

About the role:

To lead and manage the scrutiny process and provide professional governance and complaints support to the Office of the Police and Crime Commissioner. To provide support to the Chief Executive and the Police and Crime Commissioner (PCC) when required The role will ensure robust oversight, effective board servicing, and delivery of scrutiny and assurance activity to support the PCC in holding the Chief Constable to account.

Main Duties and Key Accountabilities of the post holder

• Develop and maintain a good working knowledge and understanding of key issues affecting the priorities of the wider team and Commissioner.

• Compliance and governance - ensure statutory and governance requirements and processes are adhered to on behalf of the Commissioner, including drafting responses and briefings to formal reports. This includes taking responsibility for leading on the Commissioner’s Community Scrutiny Panels through facilitating panel processes, ensuring outcomes are accurately recorded and recommendations are tracked through to delivery. The post holder is responsible for managing data sourcing, preparation, analysis and reporting to enable robust and independent scrutiny and strengthening scrutiny arrangements to move beyond procedural delivery towards effective challenge and impact.

• Provide business support, including but not limited to
 - To support the CEO and contribute to the business support across the office.
 - Provide comprehensive and proactive executive assistance to ensure efficiency of meetings (e.g. EMT, SMT, APM etc) and general good planning and governance process across the OPCC.
 - Support across the whole Governance Framework Arrangements. Some specifics include provide support to the Head of Governance and Scrutiny for the Commissioner’s governance and statutory meetings.

• Oversee and ensure timely completion and publication of statutory transparency requirements to the OPCC website to ensure the Commissioner is compliant. This requires knowledge of website maintenance.

• Responsibility for whole office day to day understanding of and compliance with GDPR regulations.

• Provide support to the wider team relating to the Police Misconduct and Pension Forfeiture Process.

• Lead on the complaints process including Chief Constable complaints, reviews and PSD related correspondence ensuring compliance with statutory requirements, deadlines and procedural fairness. Maintaining accurate records, audit trails and case tracking systems and identifying risks trends or quality issues and escalate appropriately.

• Assurance and Oversight support – support audit, inspection and assurance activity including HMICFRS responses and evidence gathering. Contribute to the development of assurance frameworks and tracking of recommendations and actions.

Entry Requirements

• Educated to degree level or equivalent experience.
• Experience of working in an environment with complex sensitive relationships.
• Understanding of the importance of scrutiny, audit, governance and risk management arrangements.
• Experience in driving work forward at a high pace whilst delivering successful outcomes
• Ability to interpret complex information and provide appropriate briefings to stakeholders.
• Ability to engage, communicate and influence stakeholders working at all levels internally and externally.
• Experience of customer service and handling complaints.
• Ability to analyse data and prepare strategic position papers and reports and deliver presentations to senior officers and managers.

General Requirements

• The post holder must hold a UK driving licence, have use of a vehicle for business purposes and be able to attend meetings across the county and to neighbouring forces.
• If using a private vehicle then business insurance needs to be organised by the individual
• The post holder will be required to work flexibly with non-standard office hours occasionally.
• The post holder will be required to undertake training as and when required.
• The post holder will be expected to maintain their continuous professional development to fulfil their role and to meet the requirements of their relevant professional body.
• Vetting is required, as advised by the vetting unit.
• Following appropriate training, to take on the role of Evacuation Marshal if no volunteers come forward in the post holders work location.
• The post holder will be expected to comply with Health and Safety requirements

Obligatory Requirements

• There is a requirement for the role holder to meet the probationary objectives set.

Required competencies: Values

Leadership:
I lead through the provision of advice and support and actively encourage and support learning within my team and colleagues. I give clear directions and have explicit expectations, helping others to understand how their work operates in the wider context. I motivate and inspire others to achieve their best. I identify barriers that inhibit performance and take steps to resolve these, thereby enabling others to perform. I keep track of changes in the external environment, anticipating both the short and long-term implications for the organisation. I manage relationships and partnerships for the long term, sharing information and building trust to find the best solutions. I help create joined-up solutions across organisational and geographical boundaries, partner organisations and those we serve. I understand the local partnership context, in order to use a range of tailored steps to build support. I try to anticipate partners’ needs and take action to address them. I do not make assumptions; I check partners are getting what they need from us. I build commitment from others (including the public) to work together to deliver agreed outcomes.

Integrity:
I take my commitments seriously; I am honest about my accomplishments and capabilities. I am proactive when I do not understand my responsibilities and I am accountable for their results. I communicate honestly and openly even when there are difficult conversations to be had. I challenge colleagues whose behaviour, attitude and language falls below the organisation's expectations. I am open and responsive to challenge about my actions and words. I recognise the accomplishments of others and respect their boundaries. I use resources effectively and efficiently and not for personal benefit.

Inclusivity:
I actively seek and consider the perspectives of people from a wide range of backgrounds before taking action. I respect, seek to understand and value individual differences. I adapt my style and approach according to the needs of others using my behaviour to achieve the best outcome. I promote a culture that values diversity and encourages challenge. I encourage reflective practice among others and take time to support others to understand reactions and behaviours. I take responsibility for helping to ensure the emotional wellbeing of team members. I take responsibility to deal with any inappropriate behaviours.

Resourcefulness:
I explore a number of different sources of information and use a variety of tools when faced with a problem and look for good practice that is not always from policing. I am persistent when trying to overcome a challenge, focusing on a situation until I find a resolution. I identify opportunities or threats which may influence how I go about my job in the future by using knowledge of trends, new thinking about policing and changing demographics in the population. I am flexible in my approach, changing plans to make sure that I have the best impact. I encourage others to be creative and take appropriate risks. I share my explorations and understanding of the wider internal and external environment with others and collaborate to improve work processes or service. I am adaptable and can accept and respond to changes quickly.

Impact:
I actively promote the shared mission, vision, and values, and use those principles to guide actions. I focus on results and desired outcomes and how best to achieve them. I recognise my role is about effecting positive change for the communities we serve. I communicate effectively to influence others to engage and commit to furthering the organization’s objectives with emphasis on delivery and value for money. I focus on set goals to anticipate, identify, and effectively deal with problems and risks. I plan for eventualities to deal with unexpected challenges. I seek to understand what works, what does not work and why. I use my initiative to explore creative solutions to problems that will result in a positive, effective, and worthwhile outcome.

 

Apply now and help us build a safer, stronger Hertfordshire.

For an informal conversation before applying, please contact [email protected]

Closing date for applications: 23:59 on the 8th July 2026

Interviews will be held on week commencing 13th July

How to Apply

Please complete the OPCC application form and return to [email protected].  Late applications will not be accepted.  

Herts PCC Application Form

Please ensure you complete a CV and Covering Letter outlining your skills and experience against the Job description and send to [email protected]  

Equal Opportunities Employer

As an equal opportunities’ employer, the Office of the Police and Crime Commissioner for Hertfordshire is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other personal characteristic.