How to contact the PCC

Here you can find details on how to contact the Office of the Police and Crime Commissioner for Hertfordshire.

The Police and Crime Commissioner (PCC) and Hertfordshire Constabulary are separate organisations. Please be aware that the PCC cannot intervene in operational policing matters or become involved in ongoing investigations.

Many enquiries received by the PCC’s Office are more appropriately handled by Hertfordshire Police or other partner agencies, such as the Local Authority. To help direct your enquiry efficiently and avoid unnecessary delays, we encourage you to explore the useful links below before getting in touch.  If the information provided does not address your concern, please don’t hesitate to contact us, we are happy to help.

Policing:

To report a crime or request a crime update, please call 101 (or 999 in an emergency) or via: Report a crime | Hertfordshire Constabulary

To report a road traffic incident Making a road traffic incident report | Hertfordshire Constabulary

Report Antisocial behaviour (ASB) including E-scooters Report antisocial behaviour | Hertfordshire Constabulary

Report a Civil dispute Report a civil dispute | Hertfordshire Constabulary

Firearms licensing How to apply for a firearm, shotgun or explosives certificate | Hertfordshire Constabulary

Complaint about the service received from Hertfordshire Constabulary Complaints | Hertfordshire Constabulary

Offer thanks to Hertfordshire Constabulary Say thanks | Hertfordshire Constabulary

Information held:

Information held about you by Hertfordshire Constabulary (Subject Access Request) When can the police disclose information about me? | Hertfordshire Constabulary

Information held by Hertfordshire Constabulary (Freedom of Information request) Request information | Hertfordshire Constabulary

DBS applications  www.herts.police.uk/advice/advice-and-information/dbs/status-of-dbs-application

Information held by the Office of the Police and crime Commissioner Freedom of Information (FOI)

Events and processions guidance How to tell us about an event or procession | Hertfordshire Constabulary

Road Safety:

Speeding and traffic concerns Speeding | Hertfordshire Constabulary

Dangerous driving / speeding / traffic violations Making a road traffic incident report | Hertfordshire Constabulary

Parking problems and abandoned vehicles  Parking issues and abandoned vehicles | Hertfordshire Constabulary

Environment and the Community:

Noise Nuisance and neighbour disputes Nuisance noise | Hertfordshire Constabulary

Report Fly tipping Fly-tipping and other littering | Hertfordshire Constabulary and  to request information on the fly tipping fund Fly Tipping Fund

Guidance Regarding Your Enquiry to the PCC:

If the above information has not helped, and you would still like to contact the Commissioner’s Office, you can either write to us, telephone, or complete our online contact form facility, set out below. 

Online: submit an online contact form

By email: [email protected]

By Phone: 01707 354150

If your contact is a general comment, we will aim to respond within ten working days. If your query is one that requires us to undertake some research, you will receive an initial acknowledgement, and we will aim to send a full response within twenty-eight working days.

Complaints:

The Police and Crime Commissioner has a dedicated complaints team which triage public complaints based on risk, nature of the allegations and likely outcomes. The team will decide if its best referred to the professional standards department for formal recording or for service recovery opportunities informally. Please direct complaints about the police via the following contact methods:

Online: complete an online complaint form

By email to the Complaints and Public Contact Team: [email protected] 

Phone: 01707 354150 (Option 2)
(Phone lines are open between 10am - 1pm, Monday to Friday.  If you are calling outside these times, please leave a message and a member of the team will return your call.) 

Reviews:

The Police and Crime Commissioner also has a role undertaking all reviews for complaints where the appeal authority is the Police and Crime Commissioner. This process will be explained to you when you receive the outcome of your complaint from the Professional Standards Department.

By Appointment:

The PCC is not able to see anyone without a prior appointment.  If you would like to make an appointment, please contact us to discuss this.